• Lic No. 98C4654
  • Lic No. 10C4594
Ethics

We, an Employment Agency licensed by the Ministry of Manpower, pledge to conduct our business of recruiting Foreign Domestic Workers in an ethical and professional manner.

1. Employers

We shall serve our clients, employers of foreign domestic workers (FDW) to the best of our ability. We shall honour all terms and conditions stated in the Service Agreement between us and our clients especially with regard to:

  • – Pricing and refund
  • – Replacement of a FDW who is found to be unsuitable for the host family.
  • – Finding alternative employment for the same FDW within a reasonable time.
  • – Providing after-sale service such counseling or mediating in disputes or grievances.

2. Client Confidentiality

We shall not divulge to third party information about our clients acquired in the course of business.

3. Foreign Domestic Workers (FDW)

We shall help the foreign domestic workers to the best of our ability.

1. We will do our best to help them complete their employment contract by:

  • – Giving them an orientation so as to facilitate their adjustments to a new environment.
  • – Being available to them when they need advice or assistance.
  • – Referring them to the relevant authority if we feel the matter required their attention.

2.We will mediate any dispute that may arise with their employer

4. Fair Terms of Employment

We shall balance the competing interests of our clients and the FDW by providing a written Employment Contract taking into account the interests of both parties.

5. Respect for and co-operate with relevant authorities

We shall observe their rules and regulates governing our industry.

We shall co-operate with them and give them due consideration to the concerns in matters that may affect our industry adversely.

6. Truthful Advertisement

When we advertise, we shall be mindful of the dictum “HONESTY IS THE BEST POLICY” and we shall subscribe to the principal of truth in advertising and

  • – always honor what we advertise.
  • – Refrain from bait and switch tactics.

7. Sensitive and Respectful

We shall at all times be sensitive and respectful to the feelings of the FDW who are here to work for a living. We shall refrain from making offensive, insulting, racist and humiliating remarks and references when dealing with the FDW and the source countries.


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